Billing and refund policy

1. Charges

Self-serve plans (Starter, Business, Consultant) are billed in advance in USD on a recurring monthly cycle unless you agree annual billing in writing. Enterprise is quoted separately. Taxes may be added where required.

2. Cancellation

You may cancel at any time from Billing → Manage billing (Stripe customer portal) or by emailing [email protected]. Cancellation takes effect at the end of the current paid period. You keep access until then. We do not prorate unused days.

3. Refunds

Fees are non-refundable except where required by law or where we choose, in writing, to issue a goodwill credit. We do not refund for unused seats, unused client organizations, or failure to use the Service. Chargebacks initiated without first contacting us may result in suspension.

4. Failed payments

If a renewal payment fails, Stripe will retry. We may suspend the workspace after repeated failures. Data is retained during suspension according to the Privacy Policy until the account is closed.

5. Plan changes

Upgrades take effect when Checkout completes. Downgrades take effect at the next renewal unless the customer portal applies them sooner. Plan limits (users, client organizations) are enforced as described in the product.

6. Price changes

We may change list prices on notice, effective at your next renewal, as stated in the Terms.

7. Contact

Billing questions: [email protected].